Terms & Conditions
These Terms & Conditions govern your use of the RaahSathi roadside assistance network, digital dispatch platform, and Escrow payment infrastructure.
Platform Scope & Corporate Identity
All services under the RaahSathi platform are owned and operated by RAAHSATHI PRIVATE LIMITED. The platform operates as an integrated mobility super-app and digital marketplace connecting motorists ("Customers") with independent, verified service providers ("Partners") across 5 core verticals:
User Eligibility
- Age Requirement: You must be at least 18 years of age or older and possess legal authority to enter into binding agreements under Indian Laws.
- Accurate Registration: Users must provide truthful, current, and complete registration details (Full Name, Active Mobile Number, Vehicle Registration, and valid ID). Providing fraudulent or impersonated identities is strictly prohibited.
Partner Obligations & Code of Conduct
All independent partner mechanics, EV van operators, motel hosts, and rental fleet owners must adhere strictly to platform service standards:
Mandatory KYC Verification
Must submit government-issued Aadhaar Card, Driving License, Workshop Registration, and Bank Account details for verification before accepting live dispatch orders.
Standard Pricing Compliance
Must honor system-calculated 4-layer pricing rates. Demanding unauthorized cash tips or off-app surcharges results in immediate account deactivation.
Professional Safety Standards
Must wear proper reflective safety gear on highways, utilize verified tools/diagnostic scanners, and maintain courteous professional behavior with motorists.
Prohibition of Counterfeit Spares
Strict zero-tolerance policy against fitting unverified counterfeit automotive parts. Any spares delivered must be genuine OES items with warranty.
Customer Responsibilities
- Accurate Breakdown Location: Customer must share precise GPS breakdown coordinates, landmark details, and remain reachable on phone during dispatch.
- Vehicle Specification: Provide exact vehicle make, model, fuel type (Petrol/Diesel/CNG/EV), and breakdown description to ensure dispatch of appropriate tools.
- Handshake PIN Protocol: Customer must share their secret 4-digit Handshake PIN with the partner ONLY after inspecting the repair or service.
- No Fake or Hoax Requests: Submitting fake emergency requests, pranks, or abandoning breakdown spots without cancelling is punishable under platform rules.
Standardized 4-Layer Pricing Framework
RaahSathi operates on a transparent 4-Layer Pricing System designed to eliminate highway exploitation:
- Layer 1 (Base Visiting Fee): Fixed by vehicle category (2-Wheeler ₹199, Car ₹299, Commercial ₹499, Heavy ₹799) covering initial diagnostic check.
- Layer 2 (Distance Fee): Transparent per-KM transit rate calculated automatically for round-trip travel from partner to breakdown spot.
- Layer 3 (Standard Labor Rate): Calibrated diagnostic and repair labor charge based on verified breakdown category (puncture, battery jumpstart, clutch cable, wiring, alternator).
- Layer 4 (Optional Spare Parts): If replacement parts are needed, partner must generate an in-app quote. Extra repairs will ONLY commence after the customer explicitly clicks "Approve Quote" on their screen.
Payment Methods & Escrow Vault
Multiple secure payment options are supported on RaahSathi:
Instant UPI & QR
Google Pay, PhonePe, Paytm, BHIMCards & NetBanking
Visa, Mastercard, RuPay, All BanksCash on Service
Direct cash settlement (where permitted)Funds are secured in RaahSathi Escrow Vault and released to the mechanic only after service completion verified by OTP.
Non-Payment, Underpayment & Criminal Prosecution Notice
RaahSathi strictly enforces zero-tolerance policy against service payment defaults. If a customer refuses to pay the final approved invoice upon completion of breakdown repair work, attempts to pay less than the total approved estimate, or flees the breakdown location without settling charges:
- Immediate Legal Action: RaahSathi legal cell will initiate formal criminal proceedings against the defaulting customer under Section 420 (Cheating & Dishonesty) and Section 379/303 of the Indian Penal Code (IPC) / Bharatiya Nyaya Sanhita (BNS).
- Police Complaint & FIR Registration: Formal Police Complaints will be lodged at the nearest Police Station having jurisdiction over the breakdown location, providing recorded GPS logs, phone numbers, vehicle registration records, and live job audio/video proof.
- Account Blacklisting & Recovery: The customer's mobile number, Aadhaar, vehicle registration, and device ID will be permanently blacklisted across all Indian RSA networks, and legal recovery notices will be dispatched for recovery of outstanding fees along with legal damages and penalties.
Platform Liability & Workmanship Standards
Role Clarity Notice: RaahSathi is a digital technology platform that facilitates connections between vehicle drivers and independent service providers.
- Workmanship & Parts Responsibility: Repair quality, durability of spare parts fitted on-site, and physical mechanical workmanship are the primary responsibility of the dispatched service provider/mechanic.
- RaahSathi Protection Guarantee: While primary workmanship rests with the mechanic, RaahSathi actively protects customers by verifying mechanic credentials, facilitating Escrow hold security, and maintaining a dedicated 24×7 Dispute Resolution Desk to inspect claims and enforce refunds where service falls short.
Account Suspension & Termination
RaahSathi reserves the right to immediately suspend, restrict, or permanently terminate user or mechanic accounts under the following circumstances:
Privacy & Data Protection
Collection, usage, GPS tracking rules, and storage of user information are strictly governed by our Privacy Policy. Please review our complete Privacy Policy at RaahSathi Privacy Policy & Data Safety Rules.
Governing Law & Jurisdiction
These Terms & Conditions are constructed in accordance with and governed by the Laws of the Republic of India. Any legal disputes, claims, or arbitration proceedings arising out of or in connection with the platform services shall be subject to the exclusive jurisdiction of the competent courts in New Delhi / National Capital Territory of Delhi, India.